Informativa sulle spedizioni
1. General Provisions|政策总则
This shipping policy applies to all porcelain products, ceramic crafts, tea sets and decorative ornaments in our store. All orders are packed with professional fragile-item packaging and delivered by official cross-border logistics providers. By placing an order, customers agree to abide by all shipping rules, delivery time, fees, damage compensation and tax regulations stipulated below.
本政策适用于本站所有瓷器、陶瓷工艺品、陶瓷茶具、装饰摆件等易碎品类的全球配送服务。本店全程采用专业易碎品定制包装，合作正规跨境物流服务商，全力保障商品运输安全。所有订单物流规则、配送时效、费用标准、破损理赔、税费责任均以下述条款为准，下单即视为默认认可本物流政策。
2. Order Processing Time|发货处理规则
1) Standard orders will be shipped within 3-5 working days after payment confirmation (excluding weekends, public holidays and logistics suspension periods).
2) Custom and pre-sale orders will be shipped within 5-7 working days, and the maximum processing time for special customized products is no more than 10 working days.
3) Orders can be canceled or address modified for free before shipment. No interception or modification is available after shipment.
4) 常规订单：付款确认后3-5个工作日内完成打包、验货、出库发货（不含周末、法定节假日及物流停运时段）。
5) 定制/预售订单：发货时效以产品详情页标注为准，一般为15-25个工作日，特殊定制款式最长不超过30个工作日。
6) 订单拦截：订单发货前可免费申请取消、修改地址；发货后无法拦截、改单，如需退换货需遵守售后理赔规则。
3. Delivery Scope & Shipping Methods|配送范围与物流方式
We deliver to most countries and regions worldwide with trackable shipping services:
1) Europe: Standard shipping (10-20 working days), DHL Express (7-15 working days);
2) North America: Standard shipping (15-25 working days), Express shipping (7-15 working days);
3) Southeast Asia & Australia: Standard shipping (7-15 working days);
4) Other international regions: Standard shipping (15-25 working days).
We do not deliver to war-torn areas, restricted regions and countries with customs entry bans. Full refund will be provided if delivery is unavailable.
本店支持全球绝大部分国家及地区配送，针对不同区域提供标准化物流方案，全程可追踪物流轨迹：
5) 欧洲区域：标准物流10-20个工作日、DHL特快7-15个工作日；
6) 北美区域：标准物流15-25个工作日、特快物流7-15个工作日；
7) 东南亚、澳洲区域：标准物流7-15个工作日；
8) 其他国际地区：标准物流15-25个工作日。
不配送区域：战乱地区、物流受限、海关禁止入境的国家及地区，将实时更新，下单后若无法配送将全额退款。
4. Shipping Fees & Free Shipping Rules|物流费用与包邮规则
1) Shipping fees are automatically calculated based on weight, volume and destination, displayed clearly at checkout with no hidden charges.
2) Special fragile packaging fee ($3-$20) applies to all porcelain orders according to product size and quantity, covering bubble wrap, shockproof foam, customized hard boxes and corner protection materials.
3) Free shipping is available for orders reaching the specified amount (Subject to our store settings). Free shipping only covers standard shipping fees, excluding expedited fees, remote area surcharges and import taxes.
4) Remote area surcharges may apply for remote islands and inland areas, which will be notified before shipment.
5) 运费计费标准：根据订单商品重量、体积、配送目的地自动核算，结账页面实时展示明细，无隐形收费。
6) 易碎品包装费：瓷器产品需定制防震包装，根据产品尺寸、数量收取3-20美元包装服务费，用于气泡膜、防震泡沫、定制硬盒、加固护角等耗材成本。
7) 包邮政策：单笔订单满指定金额可享对应地区包邮福利（以本商城设置为准），包邮订单仅免基础物流费，不包含加急费、偏远地区附加费、关税税费。
8) 偏远地区：部分偏远海岛、内陆地区会产生偏远附加费，客服将在下单后主动告知，客户确认后安排发货。
5. Fragile Product Packaging Guarantee|易碎品专属包装保障
We adopt strict packaging standards for fragile porcelain products to minimize damage risks:
1) Independent bubble wrap for each item with enhanced protection for corners, edges and bases;
2) Shockproof filling materials inside the box to prevent shaking and collision;
3) Thickened 5-layer cartons with reinforced corners for large products;
4) Obvious "FRAGILE" warning labels on all outer packages;
5) Full insurance coverage for all porcelain orders during transportation.
针对瓷器易碎属性，本店执行高标准打包流程，最大限度降低破损概率：
6) 单品独立包裹：每件瓷器单独包裹加厚气泡膜，瓶口、边角、底座等易损位置重点加固；
7) 防震填充处理：箱内填充环保防震材料，杜绝运输途中商品晃动、碰撞；
8) 专用加固纸箱：采用加厚五层硬纸箱，大件产品加装护角、外箱加固缠绕；
9) 醒目警示标识：所有外箱张贴「FRAGILE易碎品」警示标签，提醒物流人员轻拿轻放；
10) 全额物流投保：所有瓷器订单默认购买运输保险，为破损理赔提供保障。
6. Tax & Duty Regulations|关税与税费说明
1) International orders may incur import duties, VAT and clearance fees, which are borne by the recipient.
2) Taxes are determined by local customs according to declared value and local policies. We cannot estimate or bear any tax fees.
3) If the package is returned or destroyed due to recipient’s refusal to pay taxes, all resulting fees will be borne by the recipient, and no refund will be issued.
4) 国际跨境订单可能产生目的地国家进口关税、增值税、清关费等相关税费，税费由收件人承担。
5) 税费金额由目的地海关根据商品申报价值、当地政策核定，本店无法提前预估、不承担税费费用。
6) 若客户拒付税费导致包裹退回、销毁，产生的往返运费、清关费、销毁费用由客户自行承担，本店不予退款。
7. Delivery Delay Explanation|物流延误说明
1) All delivery times are estimated working days, excluding customs clearance time. Actual delivery time may be affected by customs inspection, weather, peak shipping seasons and local logistics capacity.
2) We are not liable for delays caused by force majeure (natural disasters, epidemic situations, logistics strikes, policy changes, route suspension), but we will assist in tracking logistics status.
3) Please contact our customer service to check logistics status if no update for more than 30 working days.
4) 上述配送时效为预估工作日，不含清关时间，实际时效受海关清关效率、天气、物流旺季、当地运力等因素影响。
5) 因不可抗力（自然灾害、疫情、物流罢工、海关政策变动、航线停运）导致的延误，本店不承担赔偿责任，可协助客户跟进物流状态。
6) 包裹超过30个工作日未签收且无物流更新，可联系客服核查物流状态，启动物流追查流程。
8. Damage & Lost Parcel Claim Policy|破损、丢件理赔规则
1) Claim Application Period: Customers must report damage, missing items or defects within 3 calendar days after receipt. No claims will be accepted after the deadline.
2) Required Evidence: Outer package photos, shipping label photos, inner packaging photos, clear close-up photos/videos of damaged products.
3) Damage Solution: After verification, customers can choose free reshipment or partial full refund with no extra cost.
4) Lost Parcel Solution: Full refund or free reshipment will be provided for confirmed lost parcels with no logistics update for over 45 days.
5) Non-compensable Situations: Artificial damage after receipt, damage caused by self-return, incomplete evidence and overdue claims.
为保障客户权益，本店针对瓷器易碎品制定专属理赔方案，所有理赔均免费协助处理
6) 理赔时效：客户签收包裹后3个自然日内需反馈破损、缺件、损坏问题，逾期未反馈视为订单完好签收，不再受理理赔。
7) 理赔所需凭证：需提供完整取证资料，缺一不可：①快递外箱整体照片 ②外箱面单照片 ③内部包装全貌照片 ④破损瓷器细节清晰照片/视频。
8) 破损处理方案：核实凭证无误后，可选择免费补发新品或全额破损部分退款，无需客户承担任何费用。
9) 丢件处理：物流显示运输中超过45天无更新、确认丢件的订单，本店全额退款或免费重发，由客户自主选择。
10) 不予理赔情况：签收后人为损坏、自行退换货运输破损、未按要求提供取证资料、超出理赔时效的问题。
9. Receipt Instructions|签收须知
1) Customers are recommended to inspect the package on-site before signing. Refuse receipt and contact us immediately if the outer package is severely damaged.
2) Signed orders are deemed intact in transportation. Only valid damage claims within the time limit will be accepted.
3) 建议客户签收时当场开箱验货，确认商品完好后再签收；若发现外包装严重破损，可当场拒收并联系客服。
4) 已正常签收订单，默认外包装完好、运输无异常，后续仅受理符合理赔时效的破损反馈。