Informativa sui rimborsi
Return & Refund Policy | 退换货政策
Last Updated: 2026.9.9
We strive to deliver premium ceramic art pieces with careful packaging and quality control. Please read our return, exchange, and refund terms carefully before placing an order.
本政策适用于本站所有陶瓷、白瓷、艺术摆件、家居瓷艺产品，为全站统一售后标准。
1. Order Cancellation | 订单取消
- Orders can be canceled within 1 hours of payment for a full refund.
- Once the order is processed or shipped, cancellation is no longer available.
付款后1小时内可免费取消订单、全额退款。订单已分拣/发货后，不支持中途取消。
2. Qualified Return & Refund Conditions | 可售后情形
We accept returns or refunds only for the following situations:
1) Item arrived broken, cracked, or damaged during shipping.
2) Received wrong item or missing pieces.
3) Verified manufacturing defects not shown on the product page.
仅以下情况支持退换/退款：
4) 快递运输导致破损、开裂、崩瓷。
5) 发错货、少件、款式不符。
6) 存在未标注的工艺瑕疵、质量问题。
3. Return Time Limit | 售后时效
All damage/error claims must be submitted within 3 calendar days after delivery.
Please provide unboxing videos or clear photos as proof.
所有售后必须在签收3天内提交，并提供完整开箱视频/实拍图片作为凭证，超时不予受理。
4. Non-Returnable Situations | 不支持退换
To protect fair trading rules, the following cases are final sale and non-refundable:
1) Damages caused by customer improper use, collision, or manual breakage after unboxing.
2) Minor handmade features including tiny hand traces, slight glaze color difference, minor uneven texture (normal for handcrafted ceramics).
3) Customer change of mind, dislike, or personal aesthetic reasons.
4) Clearance items, discounted items, customized or personalized orders.
以下情况不支持退换、不支持拒收：
5) 签收后人为磕碰、摔碎、使用损坏。
6) 手工瓷器正常工艺差异：细微釉色偏差、手工痕迹、轻微纹理不均（不属于质量问题）。
7) 个人不喜欢、审美不符、冲动下单。
8) 特价清仓、定制款、专属改款订单。
5. Shipping Cost Rules | 运费规则
1) Our responsibility (damage/wrong item): We cover return shipping cost or offer free replacement.
2) Customer voluntary return: Buyer is responsible for all return shipping fees. No freight refund.
3) 商家责任（破损/发错/质量问题）：我们承担退回运费或免费重发。
4) 客户主观退货：所有来回运费由买家承担。
6. Return Inspection & Refund Process | 退款流程
1) Contact our support team to get a return instruction.
2) Pack the item safely with original packaging.
3) After receiving and inspecting the returned item, we will process your refund within 7–10 business days to your original payment method.
4) 联系客服获取退货指引
5) 使用原包装稳妥打包寄回
6) 仓库验货无误后，7–10个工作日原路退款
7. Fragile Product Protection | 易碎品特别说明
All ceramic products are fragile and professionally packed with foam, hard box, and anti-breakage materials.
We strictly check before shipment. Any damage confirmed from customer improper return packaging will not be eligible for refund.
本店所有瓷器发货均经过专业防震加固包装与出库质检。
若客户退回时包装简陋导致二次破损，不予赔付、不予退款。
8. Replacement Policy | 补发政策
For verified shipping damage, we provide free replacement service (based on stock availability) instead of partial refunds.
运输破损核实后，优先免费补发全新产品（库存充足情况下）。